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It is important to us to maintain our classroom-led training quality by limiting our class size. We schedule/assign classes to our instructors by student-instructor ratio following the set guidelines of American Heart Association Standards. Your confirmed seat, your confirmed schedule will block our instructors avaialbility and seat availability, so,  we need to strictly enforce our policy under any circumstances. 


  • Once registration/reservation fee has been processed, no refunds will be given. 

  • If you need to cancel the class, you will be entitled to full credits for up to 60 days from the original class date.  However, fees will be deducted if the cancellation is requested within 7 days before the class (please see the Rescheduling Policy below) and cancellation will not be honored on the day of the class.

  • HealthForce by Synergy reserves the right to cancel any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, MTA suspension, building shut downs, or other causes that are not caused by HealthForce by Synergy rendering us unable to conduct the class.  If such situations do occur, you will be allowed to reschedule without penalty or hold credit without expirations.

  • HealthForce by Synergy reserves the right to cancel any classes if classes fall below a minimum of 3 students.  If such situations do occur, you will be notified at least 1 day in advance and will be given a choice to reschedule without penalty or receive a full refund.



  • To reschedule: In order to reschedule, you must contact us 201-2227720 or 201-2227723 during business hours (9am-5pm EST).  We will not honor any rescheduling request if we do not have proof that you have attempted to contact us.  If you are unable to reach a customer service representative during those hours, please leave us a voice message and email us at We are closed for Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.  Rescheduling requests made on those 5 holidays will not be counted until the next business day.  You may only reschedule once for each course you registered for.  The rescheduled class must take place within 60 days of the original class date.

  • 3 days in advance or more notice: If you contact us within business hours (9am-5pm EST) 3 days or more before the day of your class (excluding holidays listed above), then no fee will incur.  

  • 1-2 days before the day of the course: If you contact us within business hours (9am-5pm EST) 1 to 2 days before the day of your class (excluding holidays listed above), a $25 fee will apply for BLS and Heartsavers Courses and a $50 will apply for all other courses. 

  • On the day rescheduling: You are not allowed to reschedule on the day of the class.  If you request to reschedule on the day of the class, you will be considered as a NO SHOW student.  Please see the NO SHOW policy below.

  • Rescheduled more than once: We do not allow rescheduling more than once.  We will not issue refund, grant credit, nor reschedule you to another class if you are not able to make it to the rescheduled class unless there are extreme weather conditions rendering you unable to come to class.  In cases of extreme weather conditions resulting in MTA or DOE suspensions, we will reschedule you without fee or penalty to another class.



  • You must come to class on time.  We recommend you to arrive to class 15 minutes prior to the start of the class.  If you are more than 15 minutes late to class, you will not be accepted into the class.  If you are within 15 to 45 minutes late to the start of the class, you will be eligible to reschedule according to the above “1-2 days before the day of the course” policy.  We grant this leniency only to students who make the attempt to come to class but are too late to attend.  Students who claim to be late but are unable to come to the actual location within the 15 to 45 minutes timeframe will not be granted this privilege.  Please see the above rescheduling policy for more rescheduling details.  If you are late for an already rescheduled class, you will be considered as a NO SHOW student (please see below for the NO SHOW policy).



  • You will be considered as a NO SHOW student if you do not show up to class and do not notify us at least one day before the start of the class.  We will not issue any refund, grant credit, nor allow you to reschedule to another class if you are a NO SHOW student.



  • If you have taken a class with us but need to replace your certification, you may contact us via  email us at for further instructions.  Our price for a BLS or Heartsaver replacement card is $15 each.  ACLS, PALS, or NRP replacement card is $15 each.  ECG, IV, or career courses paper certification is $10 each.  You have the option to pick up the certification or provide us with a self-addressed and stamped envelope to receive the card.  However, we will not be held responsible if your card is lost in the mail if the envelope is provided by you.  If you choose to have Synergy ship the card to you via USPS Priority Mail, $10 additional shipping and processing fee will be charged.

  • Effective November 2016, we issue American Heart Association Electronic Cards, Replacement fees may be avoidable already. 

  • You are responsible for the correct spelling of your own name.  A student roster is given at the beginning of each class and you must check to make sure your name on the roster is spelled and formatted correctly.  If you failed to notify the instructor or the administrative assistant at the time of signing in that the name is spelled or formatted incorrectly, synergy will not be responsible for the misprinting of the card.  You will have to pay the replacement card fee in order to obtain another card.



  • NO REFUND (whether partial or whole) will be issued after registration has been done.

  • Please contact AHA (1-888-242-8883 or for any technical issues.

  • Exchanging from an online course to a physical in-class course is NOT PERMITTED under any circumstances.



  • We do not accept personal check for payment.

  • Only Visa, MasterCard, Discover, Amercian Express, money order and cash are accepted. 



If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $35.00 in addition to the original charges.



Your privacy is very important to us.  Any information we gathered from you will only be used within Synergy.  We do not store any credit card and payment information.  The only information stored will be your name, mailing/ billing addresses, phone number, and email.  Your information will never be sold to outside vendors.  Only our partners (e.g., mail carriers, the AHA) have access to your information in order to complete your transaction.

ALL these Policy and information are emailed to each confirmed registrant. ​



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