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Frequently Asked Questions

Q. Where are you located?
A. We currently have eleven(11) training locations:

Milford, CT - 554 Boston Post Road, Suite #1 Milford, CT 06460

Newington, CT - 171 Market Square, Suite 201, Newington CT 06111

Gainesville, FL - 2531 NW 41 Street, Suite B Gainesville, FL 32606

Jacksonville, FL - 12443 San Jose Blvd. Suite 303, Jacksonville Florida 32223

Bergenfield, NJ – 81 N Washington Avenue NJ 07621

Jersey City, NJ – 658 Newark Avenue Jersey City NJ 07306

Livingston, NJ – 513 West Mount Pleasant Avenue Livingston, NJ 07039

Commack LI, NY - 6143 Jericho Turnpike, Suite #301 Commack, NY 11725

Freeport LI, NY - 2nd floor 147 West Merrick Road Freeport, Long Island NY 11520

Queens, NY - 224-15A Union Turnpike Oakland Gardens NY 11364

Dallas-Fort Worth, Texas - Wingren Plaza, Suite 210 4225 Wingren Dr. Irving TX 75062


Q. Do I get certified by the American Heart Association?
Yes, all courses taught are the American Heart Association curriculum; CPR certifications are good for 2 years and are issued by the American Heart Association. Healthforce Training Center is an authorized training site for CPR and ECC Courses of the American Heart Association Training Center and falls under their internal accreditation programs. Healthforce Training Center Number is NJ20857. All information can be verified by calling the American Heart Association National Center at 1-877-AHA-4CPR or 1-888-CPR-LINE


Q. How can I verify if you are an Authorized Provider of CPR and ECC of the American Heart Association?
A. To verify us with the American Heart Association you can call the AHA National Service Center at 1-877-AHA-4CPR or 1-888-CPR-LINE. Provide them with the AHA Class ID & the AHA Training Site ID (Listed on the Course Registration of each class date on our calendar) and they can verify the class as an approved AHA CPR Class. Our affiliate American Heart Association Training Center ID is NJ20857.


Q. How soon will I get my CPR Card?
A. All certifications are issued immediately at the completion of the class, Same Day Certification. 


Q. What Payments do you accept?
A. We accept all major credit cards and debit cards. We do not accept personal checks. It is advisable that you pay for your class in full upon reservation, as this will confirm your seat. No successful payment will confirm the reservation of your seat.  If you pay on the day of class, availability will be on a first come first serve basis. Without a confirmed payment, your seat reservation may be canceled.


Q. If I take an Online course, how does that work?
A. All Online courses MUST be taken via the American Heart Association Online Portal, ( Once you take the online class, the AHA will present you with a certificate with a serial number/proof of completing the online course. Then you must meet with us to practice your skills in person on the manikins and equipment, followed by a skills test. Once you complete your skills test, Certification will be issued by the American Heart Association.


Q. Why are other websites so cheap, what's the catch with those ALL online CPR/ACLS/PALS cards?
A. Please be very careful and look out for fake CPR/ACLS/PALS classes, especially the online versions that advertise instant certification. The American Heart Association DOES NOT give instant cards online. HealthForce Training Center is an accredited American Heart Association training site, but some places are not accredited or do not teach the American Heart Association courses. Our classes are required for Nurses, Doctors, Paramedics, Nursing Students, Lifeguards, and EMTs to meet specific guidelines set by the AHA. Our prices are very competitive and lower than most.


Q. Why don't you offer an "instant" certification card online?
A. American Heart Association does not offer instant CPR cards or wallet cards online. The American Heart Association does not give instant certification cards, because skill testing in person is the only way to ensure that you are actually able to perform it. Websites will present misleading information that they, "teach to the standards of the American Heart Association", but do not issue you an American Heart Association Certification. HealthForce is an authorized provider for the American Heart Association.

Please take caution that the AHA will NOT offer “instant” CPR cards. If you need an AHA card but is offered an “instant” one, please check the validity of the provider and the card before you purchase it.


Q. Do you offer onsite training?
A. We offer onsite CPR/ACLS/PALS training at your home or business. Call us at 201-2227720 for a quote.


Q. Do I need the provider manual?
A. Yes, Per AHA all students are required to have their own manual for the class.


Q. What if I can’t make it? 
A. Don’t worry, As long as you give us a 24-hour notice via phone call, voicemail, email, or Facebook message you can reschedule at no charge.


Q. Which book do I need?

The 2015 version of the American Heart Association Manuals


Q. Can I pay cash for a class?

A. A Classes need to be paid for 48 hours in advance to secure your seat. If paying cash, Payment would need to be made ASAP to confirm your registration.


Q. Do we accept non-AHA course cards?

A. We only accept American Heart Association (AHA) certifications in accordance with AHA’s rules and regulations. Many outside courses are not regulated by a reputable medical body therefore AHA cannot ensure the quality of knowledge and material taught are up to standard with the leading advances in emergency cardiac science.

Q. How long is my card valid?

A. Your American Heart Association certification card will be valid for 2 years.


Q. What if I lose my card?


Q. Can I bring my kid or family to class?

A. We are unable to provide childcare services and seats are limited, therefore we cannot allow any family or friend to stay with you during class.


Q. What should I bring with me to Class?

A. Please make sure you bring your photo ID, book (if you have one), and writing equipment to class.


Q. What is your privacy policy?

A. At HealthForce Training Center, we are committed to protecting our customer’s privacy. We do not sell, trade or share your personal information with anyone. We take your privacy very seriously and will always honor the trust that you place in us.


Q. What if I am sick on the day of the class?

A. We have a strict rescheduling policy but take sickness and emergencies into consideration. If you are able to present us with legal and verifiable documentation, you may be eligible to reschedule the class.


Q. What should I wear?

A. You should wear comfortable clothing to class.

updated: April 2023


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